Shipping policy

SHIPPING POLICY AND RATES

Standard Shipping:  $8.95

Please allow 10-14 Business Days...Including Processing Time

 

Preferred Shipping:  $14.95

Please allow 3-5 Business Days...Including Processing Time

Please Note:

In order to get items to our customers as quickly as possible please note that items may arrive separately depending on availability and depending on if items are coming direct from the store or being shipped from our warehouse. 

Orders placed on Friday will not be processed until the following Monday due to our shipping warehouse being closed Saturday/Sunday.

Addresses that are listed as P.O. Boxes will not be able to be shipped via UPS.

*TRUE THREADS does not offer International shipping. We will only ship to the Domestic U.S. If an order is placed with an address outside of the U.S., we will cancel the order.

**TRUE THREADS is NOT responsible for lost or stolen packages. Please submit all claims to the United States Postal Service or UPS. If your item arrives damaged, please contact us within 48 hours of delivery.

If you need additional help with an order, in regard to shipping, please email customer service at: customer@truethreads.shop

Please include your order number and "Shipping Question" in the subject.